I’ve put the wrong shipping address, what do I do?
If you have entered the wrong shipping address for your order, please contact us immediately at 01482 222421 or send us an email at sales@specialistpaintsonline.co.uk.
How quickly do you dispatch orders?
We aim to dispatch orders within 48 business hours for standard delivery, orders placed before 12pm are usually despatched the next business day.
Do you ship internationally?
Currently, we only deliver to the UK Mainland. Please check back for updates regarding international shipping.
How quickly will I receive my order?
You can expect to receive your order within 3 – 5 working days after dispatch for standard delivery, we also offer next day delivery at an extra charge.
I have placed an order but need to cancel or amend it. How do I do this?
If your order has not yet been shipped, our customer services team can assist you. Please contact us at 01482 222421 for immediate assistance.
Do you accept returns?
Yes, we accept returns. For our full returns policy, please visit our Refund and Returns Policy page.
I have requested a refund; how will I be refunded?
For details on our refund policy and the process, please visit our Refund and Returns Policy page.
What do I need to provide when I make a purchase?
When making a purchase, you will need to provide your email, phone number, shipping address, and payment card details.
What payment options do you accept?
We accept all major card networks, including Visa, MasterCard, and American Express.
Can I change my email or shipping address?
Yes! Providing it is before dispatch, to update your email or shipping address, please send an email with your new details to sales@specialistpaintsonline.co.uk or call 01482 222421, and we will update your information accordingly.
Is my payment information safe?
Absolutely. Payment information is processed securely by Shopify. No card details are transferred to or held by Specialist Paints Online. All transactions occur via connections secured with the latest industry-standard security protocols.