Specialist Paints Online Limited recommend you read through these terms and conditions carefully before using this website and print a copy for future reference if required.
This website is operated by Specialist Paints Online Limited. As user of this website, you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Specialist Paints Online Limited. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Specialist Paints Online Ltd. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
Specialist Paints Online Ltd has taken every care in the preparation of the content of this website, to ensure that the description of the goods is as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor´s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Specialist Paints Online Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Specialist Paints Online Ltd shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website.
Damage to your Computer
Specialist Paints Online Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won´t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Specialist Paints Online Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.
Privacy Policy
Specialist paints Online Ltd never release your personal details to companies outside of the company for marketing purposes.
Information We Collect
We respect the purpose for which our site visitors give us Personal Information. Personal Information is any information from which an individual can be identified. For example, your name, address, telephone number and e-mail address may be Personal Information.
Use of Information
Personal information is used for three general purposes only: to customise the advertising and content you see; to fulfil your requests for products, services and technical advice; and to contact you with news, for example, about promotions and new products.
Third Party Use
We do not sell, rent, or loan information to third parties for e-mail marketing. While we may sell advertising in our e-mail publications to other companies, we do not allow third parties any other use of our lists.
Unsubscriptions
We send our advertising, product alerts and marketing updates only to those who request them, and immediately unsubscribe those who request it.
Cookies*
We use cookies in a responsible manner to help our visitors. Cookies are used to identify you with your shopping list or other information you wish to save; and to remember your details so you do not have to give them twice.
* Cookies are tiny bits of information that we put on your computer to enable us to recognise you next time you visit our website. Cookies do not tell us anything about you except what you allow us to know through ordering or browsing our site or completing online forms. For security reasons, none of your personal information or account details are stored in the cookie. Most web browsers can be set not to accept cookies, or to notify you if a cookie is sent to you. We use cookies to make your experience on our website as smooth and efficient as possible, with information customised to your needs.
Security
We store user and password files with personal information in a secure manner. We store such files in areas not accessible to Web browsers, or behind password protection, or off-line. Where appropriate, we use industry-standard SSL-encryption to protect data transmissions. We do not store any credit or debit card details for electronic payments made on this site.
If you have submitted personal information to us electronically and would like it removed or if any of the information we hold about you is incorrect or needs updating please email info@specialistpaintsonline.co.uk or write to Marketing Department, Specialist Paints on Line, Kirkby Street, Hull. HU2 0HE
Deliveries
Standard delivery (3-5 working Days) is free on orders of a value over £75. Standard delivery for Orders under £75.00 will be charged at £7.95. A next day service is available for an extra charge of £13.95 on all orders received before midday the day before. Delivery takes place Monday - Friday (excluding bank holidays), Unfortunately we are unable to specify a particular delivery date or time unless it is a pre-paid next day. We do not deliver on a Saturday or Sunday. All orders usually require a signature upon delivery. If you are unlikely to be in during the day, consider having your order delivered to your place of work, or another business address where somebody will be able to accept and sign for it.
The listed price of delivery on the website (see your shopping basket) is for UK Mainland only, if the delivery address is not on the Mainland we will provide you a specific cost of delivery. Please either follow on screen instructions, email us at info@specialistpaintsonline.co.uk or call us on 01482 222421
Availability
All items should be in stock. However, at particularly busy times we may have to delay your order by a day or two. If this is the case Specialist paints Online Ltd will email you to let you know and offer a refund if you are not willing to wait.
Safety and Application Directions
Please ensure that you refer to the relevant data sheets for products purchased for the correct application methods and coverage rates. These are available on the product pages for you to download and print.
Returns
We understand that from time to time you may wish to return a product to us. We have created a 30 day returns policy to enable you to return products to us in appropriate circumstances, please email info@specialistpaintonline.co.uk with your order information to request a return.
Any goods returned to us must be in a resaleable condition when they arrive back with us.
The goods should be returned with their original box if possible and with accessories.
When returning products, we recommend that you use a carrier who offers shipment tracking and you insure the package for its full value. You will be responsible for any loss or damage to the product during transit. We will be unable to re-sell the goods if they are damaged in return so no refund would be given.
Where we have made an error, you may return a product and receive a refund or exchange and we apologise for the inconvenience
If product was damaged in transit to you, you must provide evidence of this. Please note that packages should ideally be checked as soon as the parcel is received.
When you do not want the product, in order to take advantage of your rights under this returns policy, you must subsidise a 15% handling costs and the return carriage. The item(s) must be returned to us in a saleable condition.
Refunds
We will give you a refund for the product properly returned by you in accordance with the terms of this returns policy excluding the handling and carriage charge.
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product.
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product and a handling charge.
Damaged Goods
Please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time.
Links to Other Websites
We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Specialist Paints Online Ltd cannot accept any liability in respect of the use of these websites.
These Terms and Conditions do not affect your legal rights.